This policy explains how cancellations and refunds work for FuturAdz subscriptions sold by FUTUREXA AI TECHNOLOGIES PRIVATE LIMITED.
Free trial
Your first workspace gets a 14-day free trial with Starter limits. One free trial is available per person. No card is needed and nothing is charged during the trial. If you do not choose a paid plan, the trial simply ends.
How to cancel
Sign in and open Settings → Billing. Choose Cancel subscription and confirm. Your billing page will show the subscription as cancelled, with the date your access ends.
If you cannot sign in, email [email protected] from your account’s email address and we will cancel it for you within 1 working day.
What happens when you cancel
Your subscription will not renew. You keep full access until the end of the billing period you have already paid for. After that, paid features stop. Your data stays in your workspace until you delete it, so you can come back later. See Data Deletion.
Refunds
Because you can try the product free before paying, subscription payments are non-refundable, including for partly used months, except in these cases:
Duplicate charges: if you were charged twice for the same period. Incorrect charges: if you were charged after cancelling, or charged the wrong amount. Where the law requires a refund.
To be eligible, report a duplicate or incorrect charge within 7 days of the charge by emailing [email protected] with your workspace name and the payment reference.
How refunds are paid
Approved refunds are paid back to the original payment method. We start the refund within 2 working days of approving it, and it usually reaches your account within 5–7 working days, depending on your bank or card provider.
Ad spend
Money you spend on ads is paid directly to Google, Meta or the relevant ad platform, not to us. We cannot refund ad spend. Contact the ad platform about any ad charges.
Contact
FUTUREXA AI TECHNOLOGIES PRIVATE LIMITED, No 4, 1st A cross, Ex-servicemen Colony, Dinur Main Road, RT Nagar, Bangalore 560032, Karnataka, India. Email [email protected] or call +91 9902753030 (Monday–Friday, 10:00–18:00 IST).